MAHENDRA, Y. I. .; SUTANTO, D. H. . Implementasi Metode Hear Them Out, Empathize, Apologize dan Taking Proper Action and Follow Up (Head) Sebagai Pelayanan Prima Bisnis Perhotelan. Ascarya: Journal of Islamic Science, Culture, and Social Studies, [S. l.], v. 1, n. 1, p. 66–77, 2021. DOI: 10.53754/iscs.v1i1.11. Disponível em: https://journal.ascarya.or.id/index.php/iscs/article/view/11. Acesso em: 13 aug. 2022.